Available Courses
Communications Technology
Data Communication Over TCP/IP V6 Networks
  Fundamentals of Asynchronous Transfer Mode (ATM)
  Fundamentals of Multiprotocol Label Switching (MPLS)
  Fundamentals of Switching Technologies
  Fundamentals of Global System for Mobile Communications (GSM)
  Fundamentals of WiMAX
  Introduction to Wireless Communication
  PSTN and VoIP Fundamentals
  VoIP Technologies
Project Management PRINCE2 Foundation
Overview of Project Management (PRINCE2®: 2009-aligned)
Project Organization, Planning and Risk (PRINCE2®: 2009-aligned)
Project Quality, Change and Progress (PRINCE2®: 2009-aligned)
Starting Up, Initiating and Directing a Project (PRINCE2®: 2009-aligned)
Controlling, Managing and Closing a Project (PRINCE2®: 2009-aligned)
Tailoring PRINCE2 to a Project Environment (PRINCE2®: 2009-aligned)
 
Sales & Marketing
Introduction to Sales
  Strategic Sales Planning
  Preparing for Successful Sales
  Developing Strong Customer Relationships
  Working within the Sales Culture of Your Organization
  Developing a Customer-focused Sales Approach
  Negotiation Skills for Sales Professionals: Preparing to Negotiate
  Negotiation Skills for Sales Professionals: Value Exchange
  Negotiation Skills for Sales Professionals: Reaching Agreement
  Solution Selling: Mastering the Essentials
  Solution Selling: Meeting an Active Need
  Solution Selling: Creating New Opportunities
  Essential Selling Skills: Mastering Cold Calling
  Essential Selling Skills: Qualifying Sales Prospects
  Essential Selling Skills: Closing the Sale
  Marketing Essentials: Introduction to Marketing
  Marketing Essentials: Planning and People
  Marketing Essentials: Product and Price
  Marketing Essentials: Place
  Marketing Essentials: Promotion
  Marketing Essentials: Marketing and Ethics
  Competitive Marketing Strategies: Conducting an Internal Analysis
  Competitive Marketing Strategies: Analyzing Competitors
  Competitive Marketing Strategies: Selecting and Implementing Strategies
  Building Lasting Customer-brand Relationships
  Developing a Brand Internally
  Global Brand Management
  Brand Management for Social Media and Wireless Technologies
 
Accounting & Finance
Principles of Accounting and Finance for Non-financial Professionals
  Cash Flow Management Essentials for Non-financial Professionals
  The Time Value of Money and Investment Decisions for Non-financial Professionals
  The Essentials of Budgeting for Non-financial Professionals
  Financial Statements for Non-financial Professionals
  Analyzing Financial Statements for Non-financial Professionals
  Basic Accounting Principles and Framework
  The Accounting Equation and Financial Statements
  The Accounting Cycle and Accrual Accounting
  Accounting Transactions and Books of Account
  Trial Balance & Adjusting Entries
  The Income Statement
  The Balance Sheet
  The Cash Flow Statement
  Organizational Budgeting Activities and the Master Budget
  Planning and Preparing an Operating Budget
  Preparing Operating Budgets and the Cash Budget
  Using Budgets for Management and Control
  Introduction to Auditing
  Auditing for Internal Control and Risk Assessment
  Auditing the Revenue Cycle
  Auditing for Cash and Inventories
  Capital Budgeting: The Capital Budgeting Process
  Capital Budgeting: Net Present Value and Internal Rate of Return
  Capital Budgeting: Discounted Payback Period and Profitability Index
  Capital Budgeting: Capital Allocation

 
Customer Service
 
ITIL® 2011 Edition Foundation: Service Strategy Processes
 
  ITIL® 2011 Edition Foundation: Service Design Fundamentals
  ITIL® 2011 Edition Foundation: Service Design Processes
  ITIL® 2011 Edition Foundation: Service Transition Processes and Policies
  ITIL® 2011 Edition Foundation: Introduction to Service Operation
  ITIL® 2011 Edition Foundation: Service Operation Processes
  ITIL® 2011 Edition Foundation: Continual Service Improvement
  ITIL® 2011 Edition Overview: Creating a Service Culture
  ITIL® 2011 Edition Overview: Introduction to the ITIL® Framework
  ITIL® 2011 Edition Overview: Certification and Benefits
  The Customer Service Representative (CSR)
  Support Center Services and Work Environment
  Team and Customer Relationships
  Customer Interactions
  Communication Skills
  Conflict, Stress, and Time Management
  Customer Service Processes and Procedures
  Quality in a Support Center
  Support Center Tools, Technologies and Metrics
  Dealing with Irrational Customers and Escalating Complaints
  Customer Service Fundamentals: Building Rapport in Customer Relationships
  Customer Service in the Field
  Customer Service over the Phone
  Internal Customer Service
  Customer Service Confrontation and Conflict
  Shaping the Direction of Customer Service in Your Organization
  Identifying and Managing Customer Expectations
  Creating and Sustaining a Customer-focused Organization
  Customer-focused Interaction
  Customer Advocacy: Communicating to Build Trusting Customer Relationships
  Customer Advocacy: Enhancing the Customer Experience
  Customer Advocacy: Supporting Customer Advocacy
  Recruiting Talent
  Retaining Your Talent Pool ITIL® 2011 Edition Foundation: ITIL® and the Service Lifecycle
 
Human Resources
Recruiting Talent
  Retaining Your Talent Pool
  Essentials of Interviewing and Hiring: Screening Applicants for Interviewing
  Essentials of Interviewing and Hiring: Screening Applicants for Interviewing
  Essentials of Interviewing and Hiring: Preparing to Interview
  Essentials of Interviewing and Hiring: Conducting an Effective Interview
  Essentials of Interviewing and Hiring: Behavioral Interview Techniques
  • Essentials of Interviewing and Hiring: Selecting the Right Candidate
  HR as Business Partner: From Cost Center to Strategic Partner
  HR as Business Partner: Linking HR Functions with Organizational Goals
  HR as Business Partner: Managing Talent for Organizational Success
  HR as Business Partner: Using Metrics and Designing Strategic Initiatives
  Fundamentals of Organizational Behavior for the Individual
  Fundamentals of Organizations – Groups
  Understanding Organizational Power and Politics
  Organizational Structure and Employee Behavior
  Organizational Behavior: Dynamics of a Positive Organizational Culture
  Organizational Behavior: Dynamics of a Positive Organizational Culture
Human Resources Core Knowledge: Skills, Concepts, and Tools
  Human Resources Core Knowledge: Functions and Activities
  Final Exam: Human Resources Core Knowledge (HRCI: PHR/SPHR-aligned)
  Business Management and Strategy: The HR Function and Business Environment
  Business Management and Strategy: HR and the Strategic Planning Process
  Business Management and Strategy: HR Functions and Roles
  Final Exam: Business Management and Strategy (HRCI: PHR/SPHR-aligned)
  Workforce Planning and Employment: Employment Legislation
  Workforce Planning and Employment: Recruitment Strategies
  Workforce Planning and Employment: Sourcing and Selecting Candidates
  Workforce Planning and Employment: Orientation, Onboarding, and Exit Strategies
  Final Exam: Workforce Planning and Employment (HRCI: PHR/SPHR-aligned)
  Human Resource Development: Regulations and Organizational Development
  Human Resource Development: Employee Training
  Human Resource Development: Performance Appraisal and Talent Management
  Final Exam: Human Resource Development (HRCI: PHR/SPHR-aligned)
  Compensation and Benefits: Regulations, Strategies, and Needs Assessment
  Compensation and Benefits: Managing Policies, Programs, and Activities
  Compensation and Benefits: Organizational Responsibilities
  Final Exam: Compensation and Benefits (HRCI: PHR/SPHR-aligned)
  Employee and Labor Relations: Employment Regulations and Organizational Programs
  Employee and Labor Relations: Employment Regulations and Organizational Programs
  Employee and Labor Relations: Behavioral and Disciplinary Issues and Resolution
  Employee and Labor Relations: Unions and Collective Bargaining
  Final Exam: Employee and Labor Relations (HRCI: PHR/SPHR-aligned)
  Risk Management: Organizational Risk and Safety and Health Legislation
  Risk Management: Workplace Safety, Security, and Privacy
  Final Exam: Risk Management (HRCI: PHR/SPHR-aligned)
  Strategic HR for SPHR Exam Candidates Part I
  Strategic HR for SPHR Exam Candidates Part II
  Final Exam: Strategic Human Resource Management (HRCI: SPHR-aligned)
 
Management and Leadership
Managing Change: Understanding Change
  Managing Change: Building Positive Support for Change
  Managing Change: Dealing with Resistance to Change
  Managing Change: Sustaining Organizational Change
  Business Coaching: Getting Ready to Coach
  Business Coaching: Conducting Coaching Sessions
  Business Coaching: Building the Coaching Relationship
  Business Coaching: Using Different Coaching Styles
  Management Essentials: Directing Others
  Management Essentials: Delegating
  Management Essentials: Developing Your Direct Reports
  Management Essentials: Confronting Difficult Employee Behavior
  Management Essentials: Managing a Diverse Team
  Management Essentials: Treating Your Direct Reports Fairly
  Management Essentials: Caring about Your Direct Reports
  First Time Manager: Challenges
  First Time Manager: Meeting Expectations
  Performance Appraisal Essentials: Planning for Appraisals
  Performance Appraisal Essentials: Conducting Traditional Appraisals
  Performance Appraisal Essentials: 360-degree Appraisals
  Talent Management: Basics
  Talent Management: Planning
  Talent Management: Acquiring Talent
  Talent Management: Developing and Engaging Talent
  Talent Management: Retaining Talent
  Transitioning from Technical Professional to Management
  Strategies for Transitioning to Technical Management
  Managing Technical Professionals
  Managing Workforce Generations: Introduction to Cross-generational Employees
  Managing Workforce Generations: Working with a Multigenerational Team
  Managing Workforce Generations: Working with the 21st-century Generation Mix
  Meeting the Needs of Your Experts
Managing Problem Performance
  Recognizing and Diagnosing Problem Performance
  First Steps for Turning Around a Performance Problem
  Using Progressive Discipline to Correct Problem Performance
  Preparing for a Difficult Conversation
  Having a Difficult Conversation
  Handling Difficult Conversations Effectively
  Planning for Performance
  Monitoring and Improving Performance
  Reviewing and Rewarding Performance
  Leadership Essentials: Motivating Employees
  Leadership Essentials: Communicating Vision
  Leadership Essentials: Building Your Influence as a Leader
  Leadership Essentials: Leading with Emotional Intelligence
  Leadership Essentials: Leading Business Execution
  Leadership Essentials: Leading Innovation
  Leadership Essentials: Leading Change
  Leadership Essentials: Creating Your Own Leadership Development Plan
  The Benefits and Challenges of Engaging Employees
  Maintaining an Engaging Organization
  Creating and Maintaining a Positive Work Environment
  Fundamentals of Organizational Learning
  Establishing the Conditions for a Learning Culture
  Developing Learning Practices
  Evaluating and Sustaining Organizational Learning
  Initiating Succession Planning
  Effective Succession Planning: Determining a Talent Pool for Key Positions
  Implementing and Assessing a Succession Planning Program
  Cross-functional Team Fundamentals
  Key Strategies for Managing Cross-functional Teams
  Managing Internal Dynamics in a Cross-functional Team
  Setting and Managing Priorities within the Organization: Mission and Goals
  Setting and Managing Priorities within the Organization: Deciphering Priorities
  Setting and Managing Priorities within the Organization: Motivation
  Setting and Managing Priorities within the Organization: Communication

Overcoming Challenges When Managing Experts
  Developing a High-performance Organization
  Cross-functional Strategic Management
  Managing for Rapid Change and Uncertainty
  Managing High Performers
  Managing New Managers
  Managing Experienced Managers
  Strategies for Successful Employee Onboarding: An Introduction
  Strategies for Successful Employee Onboarding: Getting Started
  Strategies for Successful Employee Onboarding: Assessing Program Success
  Communicating during Difficult Times
  Managing Resources during Difficult Times
  Managing Attitudes during Difficult Times
  Preparing to Dismiss an Employee
  Managing the Dismissal of an Employee
  Delegation Essentials: An Introduction to Delegating
  Delegation Essentials: The Delegation Process
  Delegation Essentials: Overcoming Delegation Problems
The Voice of Leadership: Inspirational Leadership
  The Voice of Leadership: Self-assessment and Motivation
  The Voice of Leadership: Effective Leadership Communication Strategies
  The Voice of Leadership: The Power of Leadership Messaging
Business Execution: Understanding the Fundamentals
  Business Execution: Crafting a Business Strategy that Executes
  Business Execution: Linking Strategy to People and Operations
  Business Execution: Monitoring and Evaluating Initiatives
  Essential Mentoring Techniques: Mentoring Fundamentals
  Essential Mentoring Techniques: Designing and Initiating Mentoring Programs
  Essential Mentoring Techniques: Building and Maintaining Mentoring Relationships
  Essential Mentoring Techniques: Evaluating and Ending the Mentoring Program
  Thinking Like a CFO: Mind-set and Financial Priorities
  Thinking Like a CFO: Making Financial Decisions
  Thinking Like a CFO: Preparing and Presenting a Business Case
  Thinking Like a CFO: Managing Risk
  Using Facilitation Skills as a Manager
  Facilitating Collaborative Processes
  Challenges of Facilitating
  Engaging Top Performers
  Retaining Top Performers
  Overcoming Challenges of Managing Top Performers

IT Management
Program Management Professional (PgMP) Credential: Second Edition
  Introduction to Agile Project Management
  Green IT: An Introduction
  Green IT: Credentials
  Green IT: Data Centers and Virtualization
  Green IT: Organization Management
  Managing Software Project Outsourcing: Preparing to Manage Outsourced Project
  Managing Software Project Outsourcing: Developing a Vendor Contract
  Managing Software Project Outsourcing: Working with the Outsourced Team
  Managing Software Project Outsourcing: Dealing with Risks
  IT Strategy Essentials: Business and IT Strategy Alignment
  IT Strategy Essentials: Creating an IT Strategy Plan
  IT Strategy Essentials: Creating an IT Strategy Plan
  IT Strategy Essentials: Implementing an IT Strategy
Leading Teams: Managing Virtual Teams
  Effective Contract Negotiation for IT Managers
  Fundamentals of Finance for IT Managers
  Motivating IT Teams
  The Customer Service Representative (CSR)
Support Center Services and Work Environment
  Team and Customer Relationships
  IT Project Management Essentials: Introduction to IT Project Management
  IT Project Management Essentials: Initiating and Planning IT Projects
  IT Project Management Essentials: Executing IT Projects
  IT Project Management Essentials: Monitoring and Controlling IT Projects
  IT Project Management Essentials: Managing Risks in an IT Project
  IT Project Management Essentials: Testing Deliverables and Closing IT Projects
  IT Project Management Essentials: Testing Deliverables and Closing IT Projects
  Managing Technical Professionals
  Introduction to Six Sigma
  Lean and Six Sigma
  Introduction to Lean for Service and Manufacturing Organizations
  Using Lean for Perfection and Quality
  Lean Tools and Techniques for Flow and Pull
  Reducing Waste and Streamlining Value Flow Using Lean
  Applying Lean in Service and Manufacturing Organizations
  Value Stream Mapping
 



 

Useful Links