What is 4G?
It is the fourth generation of advanced mobile technology that supersedes the third generation (3G) and second generation (2G). It provides faster speeds and a seamless internet experience.
Can I turn off my 4G?
Yes, you can do so by disabling the 4G LTE functionality on your device. This can be found within the settings menu on your device.
What happens if I leave a Vodafone 4G-coverage area?
When you leave a Vodafone 4G-coverage area, you can still enjoy Vodafone services. However, your data experience in the non-4G area may differ as compared to the experience you enjoy in a 4G area. When you return to any Vodafone 4G area, your device will automatically revert to its 4G functionality.
Can my current SIM be used in any 4G-compatible device to browse 4G?
You would have to check if your current SIM is 4G enabled. If it is, you should be able to browse 4G on any 4G compatible device. If not, kindly reach out to any Vodafone Agent or Retail Shop to swap your SIM for a 4G SIM.
Will the 4G SIM replacement be free?
Yes, SIM swaps will be at no cost to you. You will just need a valid photo ID.
How can I tell if I am connected to 4G?
Depending on the device you are using, you will see a display, either at the top left or right corner of your phone screen indicating “4G” or “LTE”.
Can I share my 4G data with other devices?
Yes, depending on the capability of your device. You can use your 4g devices as Wi-Fi hotspots to allow other Wi-Fi enabled devices to connect to your internet.
Will ported customers require 4G SIMs
They will require new SIMs if their current SIMs are not 4G enabled.
Who can use/access the Vodafone 4G service?
Anyone can access the Vodafone 4G service if they are in a Vodafone 4G coverage area/zone, and have a 4G-capable device as well as a Vodafone 4G-enabled SIM.
Is 4G the same as LTE?
Yes, 4G is the same as LTE.
How can I check if my phone is 4G enabled?
To know if your device is a 4G enabled device, kindly dial *700# and follow the prompts.
You can also check in network settings on your phone to determine if your phone is 4G/ LTE capable or adaptable. You can then follow the below steps to configure your device:
For Android Devices (Google Operating System):
For iOS devices:
How can I know if my Sim is 4G enabled?
To know if your Sim is a 4G enabled sim, kindly dial *700# and follow the prompts. You can also check through the My Vodafone App.
How do I get a 4G Sim card?
You can get a 4G Sim card from any of our Agents or retail centers nationwide.
How can I check if my area is within the Vodafone 4G coverage area?
To know if your location is within Vodafone 4G coverage areas, kindly dial *700# and follow the prompts. You can also check through My Vodafone App and the Website; https://vodafone.com.gh/personal/4g/
Can I use my Vodafone bundle on my 4G device?
Yes, all data bundles of Vodafone work on 4G as well.