Grab It Service

Grab It Service

Terms & Conditions

Background

Grab It service is organised by Txt Ghana Limited in partnership with Ghana Telecommunications Company Limited trading as Vodafone Ghana and hereinafter referred to as “Vodafone”. All participants warrant that they have carefully read and fully understood these Terms and Conditions. These Terms and Conditions are subject to Vodafone Ghana’s general Terms and Conditions which can be found at www.vodafone.com.gh

1. Introduction

1.1Grab It service is an electronic auction service accessible via mobile phones that allow Vodafone prepaid subscribers bid for selected items auctioned and displayed on a USSD, *1930#. At any point in time, participants who would want to join the auction are to place bids available at varied prices. Participants can also purchase bids which give them limited number of times to place bids.

In selection of a winner for an auctioned item, participants who place the lowest unique bid for an item, are contacted and presented with the item. The winning bid must be the lowest and unmatched bid among all submitted bids at the closure of every auction window.

Example; Assuming we are to select a winner among 5 participants with bids 1, 0.03, 0.03, 0.04, 0.60, the participant who placed the bid, 0.04 wins the bid. This is because even though the lowest bid was 0.03, there were two participants who placed the same lower bid so it will be cancelled and the next lower bid wins.

To redeem an item won, a winner is required to pay only GHC 1 at the close of an auction window.

Items on auction include;

Product CategoryExamples
Mobile PhonesSamsung S8, Techno Phantom, etc…
Home AppliancesBlender, Washing machines, refrigerator etc...
Electronic GadgetsLaptops, tablets etc…

The pool of auctioned items will be expanded while the service progresses.

Auctions are categorized into daily and weekly available auctions.

2. Charges

A bidder participates in the auction by dialing the USSD code *1930# on Vodafone network, accepting the service’s T&Cs, placing bid and finally confirming bid via USSD.

The standard fee for every bid is GHS 0.50/50 pesewas. This fee is charged when a participant confirms a bid placed. Multiple bids attract a fee of GHS0.50 per bid. Participants can also purchase bundle bids, which are offered at discounted prices.

Bundles are illustrated below

BidsCharges
1GHC 0.5
3GHC 1.0
10GHC 3.0
25GHC 7.0

3. Duration

This service shall run for at least three months (90 days period).

4. Submission of Bids

Participants can either put in a single or multiple bid for the same item in a daily/weekly auction in order to increase their chances of winning. A bidder shall submit bid amount perceived as the lowest unique value for a given auction item.

In a lowest unique bid auction, the bid that is the lowest and unmatched when the auction closes is the winning bid. Eg 0.12,1.01, 3.10 etc….

5. Cancellation/Matching of Bid

A bid placed by a participant becomes ineligible/nullified when another participant places the same bid for a given item in a daily or weekly category. SMS notifications will be sent to bidders who have had their bids matched and rendered invalid.

6. Bid Threshold

Grab It electronic auction platform is built to reject negative bids and bids beyond two decimal places. Such bids are regarded as invalid bids. Eg -0.10, 0.0001,

7. Auction Time Frame

Bids submitted outside the auction period shall be disqualified and not captured as valid entry. Daily auction opens at 08:00 GMT on each day and closes at 7:00GMT the next day.

Weekly bids open every Sunday at 8:00GMT and closes 7 days after. That is, the next Sunday at 7: 00GMT.

8. Winning Bid

A winning bid must be the lowest unique bid or amount placed for a given auction item in a daily or weekly category.

9. Winner Selection

i. The winner of a daily or weekly auction item will be contacted by voice call to redeem the item won. Winner will be declared only at the end of an auction period.

ii. Winners are responsible for bearing any cost they will incur in their effort to collect a winning bid. This includes – but not limited to – insurance, travel, accommodation, license fees, regulatory fees and taxes.

iii. Txt Ghana and Vodafone will verify and submit each winning bid to due diligence. In case winnings are found to be invalid, Vodafone reserves the right to withhold the item until winnings are validated.

iv. The winner is required to provide a valid national ID card and sign an acceptance form (as requested by Vodafone) before items can be collected. If the winner fails to provide sufficient proof within 15 working days, he is disqualified and forfeits the prize and the next runner-up is contacted.

v. By accepting a prize, a winner consents to the use of his first name, initial of last name, city of residence, photograph and likeness in any PROMO material produced by Vodafone. Such use does not entitle the winner to any further compensation.

vi. Winners are required to be available for media interviews.

10. Payment for Auction Item

The winner of a daily or weekly auction item shall be required to make payment of GHC1 for any item won. Payment shall be accepted only via Vodafone Cash.

11. Payment Period

Winners of a given auction shall be required to make payment for auction item won within 24 hours after being contacted.

12. Default of Payment

If winner is unable to make payment of GHC1 for the auction item within 24 hours after being contacted, the participant with the next lowest unique bid will be given the opportunity to pay for the item.

13. Item Redemption

Items can be redeemed at various YIL Money Plus retail points across the country 7 days after making GHC1 payment via Vodafone cash. Users are to dial *110# and the option, “Buy Goods”.

The code, 019000 should be entered as the ‘Till Number’.

14. Exclusions

For a winner to be eligible to redeem an item, they must meet ALL of the following criteria:

– Must be a Consumer Mobile Prepaid subscriber of Vodafone in Ghana.

– Must be 18 years old or over.

– Must not be an employee of Txt Ghana/Vodafone, or Txt Ghana/Vodafone’s parent company, txt Ghana/Vodafone’s suppliers, Txt Ghana/Vodafone’s representatives or Txt Ghana/Vodafone agents.

– Must not be a direct relation of an employee of Txt Ghana/Vodafone. Direct relation includes – but not limited to – spouses, parents, siblings and children.

– Must be the owner of the SIM Card used to participate in the PROMO, or should have received authorization from the owner of the SIM card used to participate in the PROMO.

15. Amendment and Communication

The Terms and Conditions (T&Cs) outlined above may be amended from time to time as and when necessary to ensure mutual benefits on the part of the service providers and subscribers. Changes to the T&Cs shall be made through official communication between TXT Ghana and Vodafone Ghana via email or telephone.

16. Abuse and disqualification

i. Participants are not allowed to use machines or equipment that send automatic bids or automate/facilitate the bids other than the mobile phone or tablet. This prohibits the use of any GSM modems attached to a computer or mobile phones attached to a computer. Txt Ghana with the consent of Vodafone has the right to disqualify any participant reasonably suspected to have violated this obligation.

ii. Txt Ghana with the consent of Vodafone may refuse to award any winning bid if any irregularities or fraudulent activities are detected in relation to the clauses above.

iii. Txt Ghana with the consent of Vodafone has the right to disqualify any subscriber under the suspicion of breaking this obligation.

17. Organizers’ responsibilities

i. Txt Ghana and Vodafone are responsible for managing the service in addition to giving out the winning bids/items to the selected winners.

ii. Txt Ghana and Vodafone cannot be held responsible for any delay or impossibility of sending, receiving service notifications because of a technical problem. All the SMSs will be considered received by Vodafone when they are registered in our IT system and not when the participant does send them. All SMSs will be considered received by the participant at the moment they are sent from our IT system.

iii. Participants recognize and accept that the journal of our IT System is the proof of the date, hour, minute and second of their receiving/sending each SMS message.

18. Personal Data Protection

i. By participating in the service, subscribers expressly agree that personal data which they supply shall be processed by Txt Ghana for the purposes of executing the service and also for the purpose of publicizing the service and the Organizers. It is hereby specified that Txt Ghana guarantees that publicity, entailing the sharing with third parties of personal data supplied as a result of participation in the service, (including through television, the press, leaflets and other means and formats of communication) shall be made only with respect to the winners of the bids and will only indicate the given names and surnames of the winners, their place of residence, their images and voices (contained in photographic records, audio, video and other types of records, made with the purposes of publicity connected to the Promo). The winning participants give, through their participation in the service, expressly consent for the use of this data in formats herein defined. Following the termination of the Promo, the personal data will be destroyed after 90 days.

ii. Subject to the above and in accordance with local laws and regulations, Txt Ghana respects the privacy of the subscribers of this Promo, by which it is committed to the use of technology in a transparent form and in strict observance of the rights, freedom and guarantees of the subscribers and by the preservation of the intimacy of their private life. The personal data collected within the scope of this Promo will be treated as private and confidential. It shall not be disclosed to other individuals or organizations, except in the event of legislation to the contrary or where such is authorized by the participants themselves.

19. Limitation of liability

i. The organizers accepts no responsibility whatsoever for and without limitation, any error, omission, interruption, defect, delay in operation or transmission, communications line failure when it is not under its direct control.

ii. The Organizers shall make commercially reasonable efforts to ensure that the benefits promoted as being available to participants will actually be available as represented. However, Vodafone does not guarantee or warrant that such benefits shall always be available.

iii. If for any reason any aspect of this service is not capable of running as planned, including by reason of infection by computer virus, network failure, bugs, tampering, unauthorised intervention, fraud, technical failures or any other cause beyond the reasonable control of Txt Ghana which corrupts or affects the administration, security, fairness, integrity or proper conduct of this service, Txt Ghana with the consent of Vodafone may modify or suspend the promo or invalidate any affected membership. If an act, omission, event or circumstance occurs which is beyond the reasonable control of Txt Ghana and which prevents Txt Ghana from complying with these terms and conditions Txt Ghana will not be liable for any failure to perform or delay in performing its obligations herein.

iv. The Organizers reserve the right to suspend the service temporarily or permanently for legal, regulatory and for operational reasons (e.g. for repairs, planned maintenance or upgrades) whenever it is deemed necessary. Vodafone undertakes where possible to restore the service as soon as practicable after any temporary suspension period. Vodafone shall not be liable for any claims, losses or injuries whatsoever the Customer may suffer as a result any such suspension.

20. Indemnity

i. Txt Ghana shall indemnify and hold Vodafone harmless against any claims, damage, loss, injury or disappointment suffered by a customer through the participation in this service.

21. Disclaimer of Warranties

i. Txt Ghana makes no warranty, implied or express, that any part of the service will be uninterrupted and error-free.

ii. Neither Vodafone nor any of its directors, employees, agents or suppliers shall accept any responsibility for any damage, loss, injury or disappointment suffered by any participant.

22. Miscellaneous

i. Participation in the service constitutes the participant’s acceptance of any changes to these Terms and Conditions. Participants are responsible for remaining knowledgeable as to any changes that the Organizers through Vodafone may make to these Terms and Conditions. The Organizers will endeavour to make available the Terms and Conditions and any changes thereto on their website.

ii. Participants are liable for any claims from third parties, including the tax authorities, arising from participation in this service.

iii.

iv. The Organizers reserve the right to terminate, suspend, cancel or amend this Promo and these Terms and Conditions, reward structure, participation of any subscriber in the Promo, or procedures at any time. Any changes will be posted on the website of the Organizers and other online platforms and shall be binding on a participant. The Organizers will use all endeavours to minimise any effect on the participant in order to avoid disappointment.

v. In the event of dispute regarding the interpretation of the Terms and Conditions, conduct and all other matters relating to this Promo the decision of the Organizers shall be final and without appeal.

vi. These Terms and Conditions will remain in full force and effect while the Promo lasts (not taking into account temporary suspensions of the offer for operational reasons, e.g. for repairs, planned maintenance or upgrades).

vii. These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Ghana.