Privacy Portal

This Privacy Statement explains the data processing practices of Vodafone Ghana. If you have any requests concerning your Personal Information or any questions about these practices please contact our Privacy Officer by e-mail at privacy.gh@vodafone.com. We encourage you to periodically review this Statement as Vodafone reserves the right to alter or change the terms and information set out in this Statement at any time at its sole discretion.

At Vodafone we ensure that your personal data is processed fairly, lawfully and kept no longer than necessary. We process your data when it is necessary and relevant and not in an excessive manner.

In the event that you provide us with Personal Information for the purposes of registration or any of our Services, your privacy rights will be protected according to our stated general and privacy policies, which will be posted and available for your review at the time of purchase. Kindly note that, your Personal Information shall also represent/mean your personal data (any information relating to you directly or indirectly as an identifiable natural person)

The information we collect about you and how we collect it can vary depending on the products and services that you use and subscribe to, how you have used the products and services, and how you have interacted with Vodafone even if you aren’t a customer, or what we have obtained from a third party with permission to share it with us.

Vodafone will process your personal data based on:

The performance of your contract or to enter into the contract and to take action on your requests. For example, so you can make calls and texts, and browse the internet on your phone, we process things like the numbers you dial, how much data you’re using and when you’re doing it so we can provide connectivity. This also enables us to generate your bill, based on your usage.

Vodafone’s legitimate business interests, for example, fraud prevention, maintaining the security of our network and services, direct marketing, and the improvement of our services. Whenever we rely on this lawful basis to process your data, we assess our business interests to make sure they do not override your rights. Additionally, in some cases you have the right to object to this processing.

Compliance with a mandatory legal obligation, including for example accounting and tax requirements and regulations in relation to electronic communications and financial services, which are subject to strict internal policies (such as retention periods), procedures, and your right to restrict usage of your data, which control the scope of legal assistance to be provided.

Substantial public interest, for example, to assist with detecting and preventing fraud, tax evasion and financial crime, or to safeguard the economic well-being of certain individuals.

Consent you provide where Vodafone does not rely on another legal basis. Consent may be withdrawn at any time. When you give your consent, you will be given details on how to change your mind.

We will collect your personal information when you, for example:

• Buy or use any of our products and services
• Use our network or other Vodafone products and services
• Register for a specific product or service
• Subscribe to newsletters, alerts or other services from us
• Contact us through various channels, or ask for information about a product or service
• Take part in a competition, prize draw, event or survey
• Visit or browse our website or other Vodafone Ghana websites
• Have given permission to other companies to share information about you
• Where your information is publicly available
• Are the customer of a business that we acquire

We may also collect information about you on CCTV when you visit our premises or on other security cameras as part of our security and crime prevention measures.

We use cookies (small text files stored in your browser) and other techniques such as web beacons (small, clear picture files used to follow your movements on our website). For more details on this and how to opt out of these, please visit our Cookies policy page.

The types of information we may have are, where applicable:

• Your name, address, phone and/or mobile number, your date of birth, gender, information about your property or household, and email address.
• Your credit or debit card information, information about your bank account and other financial information. For example, you’ll have to give us this information when you open an account with us. We’ll collect the data necessary to process a payment whenever you make a purchase.
• Your traffic data. This is data we see as part of providing you with connectivity, like the numbers you call, the time and duration of the call or how you are using data.
• Your location data. This can be precise where it uses Global Positioning System (GPS) data or by identifying nearby mobile phone masts and Wi-Fi hotspots and you enable location-based services or features. Or less precise where, for example, a location is derived from your IP address or data such as a post code or name of a town or city.
• Your contact with us, such as a note or recording of a call you make to one of our contact centres, a Live Chat, an email or letter sent, or other records of any contact with us.
• Your account information, such as dates of payment owed or received, subscriptions you use, account numbers or other information related to your account
• Credential information – we’ll collect passwords, hints and similar security information used for authentication and access to accounts and services.
• See the ‘Cookies Policy’ for details on what we collect using cookies, web beacons and other technologies.
• Your browsing history. We don’t have a history of the sites you browse, as this is limited for a short period of time to enable the connection to be made.

We’ll also get information about how you use our products and services, such as:

• The level of service that you receive – for example, network or service faults and other events that may affect our network services or other services;
• Details of your use of the specific services or products, for example: every time you use your mobile phone, a record is kept. This includes the number you called or sent a text or picture message to, the length, date and time of that call, text or picture message and your approximate location at the time that the communication takes place (based on the location of the nearest cell that you sent that call or message from). The same is also recorded every time you receive an incoming call or message. We don’t, however, keep a record of the content of your calls or messages.

We use your Data for purposes, which may include but are not limited to the following:

1. To provide you with your service

Processing your order and providing you with your products and services

• To process the products and services you’ve bought from us, install equipment at your property or deliver equipment to you, and keep you updated with the progress of your order.

Billing and customer care

• To bill you for using our products and services, or to take the appropriate amount of credit from you.
• Contact you if the billing information you provided us with is about to expire or we’re not able to take payment.
• To respond to any questions or concerns you may have about our network, products or services.

Service messages

• We will contact you with customer service messages to keep you updated with current information about products and services you’ve taken. For example, changes to our terms and conditions or service interruptions.

Providing roaming services

• To improve your roaming experiences, to ensure that we’re meeting our commitments around fair use, to detect and resolve fraudulent use of our networks (and our partners’ roaming networks) and to solve technical issues if you are experiencing any.
• To understand how Vodafone is performing in providing roaming services, whether roaming services and related products are working as intended, or whether improvements are needed to make roaming better.

2. To improve our service

Improving and innovating our products and services

• We collect anonymous, de-identified or aggregate information in order to improve the service we offer to everyone. None of these analytics are linked back to you in any way.

Managing our networks and understanding network usage

• To protect our networks and manage the volumes of calls, texts and other uses of our networks. For example, we identify peak periods of use so we can try and ensure the networks can handle the volume at those times.
• To understand how you use our networks, products and services. That way we can seek to review and improve these, and develop more interesting and relevant products and services, as well as personalising our products and services.

3. Marketing and tailoring our service to you

Marketing

• As our customer, we will contact you to keep you informed about new and existing products and services, competitions, prize draws, events, rewards offers and other promotions and we may use your personal information to run those competitions, prize draws, events and promotions. We may also send you texts and occasionally invite you to participate in market research. We tailor these messages based on the products and services you’ve bought from us in the past.

4. Research and analytics

We use a variety of analytics methods including what is commonly referred to as “Big data analytics”. Big data analytics are mathematically driven analysis techniques on large and varied data sets (that is why it is “big” data) to uncover hidden patterns and hitherto unrevealed trends. At Vodafone we take governance of big data analytics seriously. Our data scientists are required to sign up to a Code of Ethics. We have a strict use case process that requires that privacy and data protection law checks are carried out before any use case commences. We also have strict rules ensuring that personal information is anonymised or de-identified at the appropriate stage in the process.

We use our analytics to, for example:

• Conduct market research and to carry out research and statistical analysis, including to monitor how customers use our networks, products and services;

Frame our marketing campaigns and determine how we might personalise those

5. Credit checks, fraud prevention and security

We will sometimes need to profile you, for credit, fraud and security purposes.

Credit checks and ID

• We will carry out a credit check when you apply for a contract for any products or services with us.

Fraud prevention and security

• We will process your personal and traffic data in order to protect against and detect fraud, to protect and detect misuse or damage to our networks, to recover debts or trace those who owe us money resulting from the use of our services.

We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access or use, alteration, accidental loss, disclosure or unlawful or accidental destruction.

Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through a number of countries before being delivered, as this is the nature of the internet.

We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

Our website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party websites. So make sure you read that company’s privacy and cookies policies before using or putting your personal information on their site.

The same applies to any third-party websites or content you connect to using our products and services.

You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.

Social plug-ins and social applications are operated by the social network themselves and are subject to their own terms of use and privacy and cookies policies. You should make sure you’re familiar with these.

Vodafone shall take reasonable and appropriate technical and organisational measures against the unauthorised or unlawful deliberate interference to Customers’ personal data, however there is still some risk that criminals could find a way to thwart our security systems.

Where applicable, we share information about you with:

• Companies in the Vodafone Group
• Partners, suppliers or agents involved in delivering the products and services you’ve ordered or used
• Companies who are engaged to perform services for, or on behalf of, Vodafone Limited, or Vodafone Group
• Credit reference, fraud-prevention or business-scoring agencies, or other credit scoring agencies
• Debt collection agencies or other debt-recovery organisations
• Law enforcement agencies, government bodies, regulatory organisations, courts or other public authorities if we have to, or are authorised to by law
• A third party or body where such disclosure is required to satisfy any applicable law, or other legal or regulatory requirement
• Emergency services (if you make an emergency call), including your approximate location
• Third parties that we advertise with in order to serve you advertisements online (e.g. Facebook, Google, Twitter, Amazon).

Fraud management and law enforcement

• We will release information if it’s reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers.
• We also may need to release your information to comply with our legal obligation to respond to the authorities’ lawful demands. Your personal data shall only be provided when we in good faith believe we are obliged to do so in accordance with the law and pursuant to an exhaustive evaluation of all legal requirements.

Mergers and acquisitions

If we’re reorganised or sold to another organisation, we will provide your information to that organisation.

The Internet is a global environment. Using the Internet to collect and process Personal Data necessarily involves the transmission of Data on an international basis. When we collect Personal Information from you on our website, we comply with both local and international data protection laws and safeguards.

At Vodafone we ensure that your personal data is processed fairly, lawfully and kept no longer than necessary.

You have the right to make a request for a copy of the personal data that Vodafone holds about you. You can write to us at any time to get a copy of the personal information we hold about you. Please complete an application form available either by walking into any of our retail shops or here.

Send the completed form to Disclosures.gh@vodafone.com at no charge. Allow Vodafone seven (7) working days to provide you with the requested information.

You have the right to correct information held about you if it’s not accurate. If you wish to change or correct your information or lodge a complaint, please contact our customer care service team through our Contact Us page on our website.

You have the right to lodge complaints at the Data Protection Commission where such concerns have not been addressed by the processor. You may reach out to the Data Protection Commission at https://www.dataprotection.org.gh/ if you feel your privacy rights have been violated.

You also have the right to withdraw consent given to us by you. We shall not process your personal data where you object to this being carried out and withdraw your consent. We may however not be able to fulfil our contractual obligations to you where your personal data is required after withdrawal of your consent.

This Statement takes effect from 1 July 2018. From time to time we may make changes to this Privacy Statement to reflect any changes to our privacy practices in accordance with changes in legislation, regulation, best practice or website enhancements. We will notify you about material changes to this Statement by placing a prominent notice on our website.

This section is about what cookies are, how we use them and how you can manage them.

What are cookies?

Cookies are small files that are stored on your device when you visit a website. The cookies mean that the website will remember you and how you’ve used the site every time you come back.

If you want to know more about cookies, head to aboutcookies.org or allaboutcookies.org (please note: these links open a new window or browser tab).

How we use cookies

We use cookies to do a number of things. For example, remembering your preferences, or counting the number of people looking at a website. We also use them to keep track of what you’ve done on the site, and to make online advertising more relevant to you based on your browsing behaviour.

Cookies usually comprise of unique alphanumeric identifier that sits on your browser. In some cases, we won’t be able to link the information we collect by using a cookie back to you. They can, however, enable us to link that information back to you and your personal information, for example, when you log in, or choose to register for a service, or newsletter. We’ve put our cookies into the following categories, to make it easier for you to understand why we need them:

1. Strictly necessary – these are used to help make our website work efficiently
2. Performance – these are used to analyse the way our website works and how we can improve it
3. Functionality – these help to enhance your experience by doing things like remembering your username to help you log-in
4. Targeting/advertising – these are used to share some information with third parties who we advertise with, so we know how you’ve reached our website. We can also use cookies to identify the parts of the website you’re interested in. We then use this information to show you adverts and pages we think may also be of interest to you, to tailor how we communicate with you, or to tailor the contents of the communications we send to you. If you prefer, you can opt out of these. Tailoring of content means it includes information reflecting the interest you’ve shown in the content of our web pages, or offers or promotions that we think may interest you, and to improve how we respond to your needs.

In addition to the cookies we use on our websites, we also use cookies and similar technologies in some emails and push notifications we send to mobile devices from our apps. These help us to understand whether you have opened the email and how you have interacted with it. If you have enabled images, cookies may be set on your computer or mobile device. Cookies will also be set if you click on any link within the email.

We sometimes use persistent cookies as well as ‘session-based’ cookies. A ‘persistent’ cookie will remain for a period of time set for that cookie. A ‘session-based’ cookie is allocated only for the duration of your visit to our website and automatically expires when you close down your browser.

First-party cookies

First-party cookies originate from the same domain as the website you’re currently visiting (in this case, vodafone.com.gh).

Third-party cookies

Third-party cookies originate from a domain that’s different to the website being visited. For example, when you visit our website, we may link to another company’s website – like our Facebook or Twitter account, or a video from our YouTube page. We don’t control how they use their cookies, so we suggest you check their website to see how they’re using them and how you can manage them.

Affiliates of the Vodafone Group with a different domain name may also place cookies on our website, to show you adverts or pages of other Vodafone Group companies that may be of interest to you.

We regularly review our lists and will update them from time to time.

What is it called?	What it is used for?	Type
OptanonAlertBoxClosed	This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information.	Strictly Necessary
_vapi	Cookie that contains a session identifier used to authenticate the use and deliver different APIs	Strictly Necessary
XSRF-TOKEN	This cookie is written to help with site security in preventing Cross-Site Request Forgery attacks.	Strictly Necessary
PHPSESSID	PHP session cookie associated with embedded content from this domain.	Strictly Necessary
csrftoken	This cookie is associated with the Django web development platform for Python. It is designed to help protect a site against at particular type of software attack on web forms.	Strictly Necessary
visid_incap_XXXXXX	Incapsula DDoS Protectiona and Web Application Firewall:	Strictly Necessary
	cookie for linking certain sessions to a specific visitor (visitor representing a specific computer). In order to identify clients that have already visited Incapsula. The only cookie that is persistent for the duration of 12 months.
OptanonConsent	This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.	Strictly Necessary
VF-BINS	Session cookie ( no specific duration set ).It is basically an SecLib’s ID, it is an alphanumeric constant.	Strictly Necessary
VF-SID	Set for 30 minutes - It is used to track the users session duration and inactivity. It contains a random alphanumeric value	Strictly Necessary
VF-OPT	Session cookie ( no specific duration set ). It stores a Boolean value – true or false showing whether the base application has enabled the SMAPI analytics or not.	Strictly Necessary
VF-UUID	Set for 10 year It is an unique user identification. It contains a random alphanumeric value	Strictly Necessary
VF-SID	Set for 30 minutes - It is used to track the users session duration and inactivity. It contains a random alphanumeric value	Strictly Necessary
VF-BINS	Session cookie ( no specific duration set ).It is basically an SecLib’s ID, it is an alphanumeric constant.	Strictly Necessary
VF-OPT	Session cookie ( no specific duration set ). It stores a Boolean value – true or false showing whether the base application has enabled the SMAPI analytics or not.	Strictly Necessary
VF-UUID	Set for 10 year It is an unique user identification. It contains a random alphanumeric value	Strictly Necessary
laravel_session	These cookies are used to store information about the user across the various requests	Strictly necessary
CONSENTMGR	The presence of this cookie and the values it contains determines the behavior of the prompt and reflect the state of the visitor's consent	Strictly necessary
_ga	This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.	Performance
s_cc	Adobe Site Catalyst cookie, determines whether cookies are enabled in the browser	Performance
s_fid	This cookie name is associated with the analytics service provided by Adobe's Site Catalyst product suite. It is a new cookie introduced in 2013 as a 'fallback' visitor identifier where the s_vi cookie normally used for this purpose is blocked. It contains a randomly generated, unique id.	Performance
_gid	This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google. It appears to store and update a unique value for each page visited.	Performance
s_ecid	Adobe Analytics cookie containing the the Adobe Experience Cloud 1st party visitor id if the Analytics AMCV visitor id is not found.	Performance
_gat	This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate - limiting the collection of data on high traffic sites. It expires after 10 minutes.	Performance
test	Adobe Analytics site tracking.	Performance
TEST_AMCV_COOKIE	Adobe Analytics site tracking.	Performance
s_sq	Adobe Site Catalyst cookie, stores information about the previous link clicked within the site	Performance
sc_dslv_s	This is a domain owned by Adobe Analytics. Determines the number of days since a user last visited your site, and captures this information in an Analytics variable	Performance Cookies
devid	This cookie is a unique ID assigned to visitors of the domain: music.vodafone.com.gh	Performance Cookies
s_getNewRepeat	This is a domain owned by Adobe Analytics. This cookie helps to determine repeat visitors to the website.	Performance Cookies
kampyleSessionPageCounter	This cookie is commonly associated with customer survey and feedback functionality on a website, using software from Kampyle Ltd	Functional Cookies
visitor	Session cookie set by Magnolia to remember language preferences and personalize content.	Functional Cookies
kampyleUserSessionsCount	This cookie is commonly associated with customer survey and feedback functionality on a website, using software from Kampyle Ltd	Functional Cookies
kampyleUserSession	This cookie is commonly associated with customer survey and feedback functionality on a website, using software from Kampyle Ltd	Functional Cookies
kampyle_userid	This cookie is commonly associated with customer survey and feedback functionality on a website, using software from Kampyle Ltd.	Functional Cookies
mbox	Used by Adobe Target to generate dynamic content in a marketing box on the page. Contains the following values:	Functional Cookies
	PC ID - ID for visitor's browser. Removed when cookie deleted.
	Session ID - A unique ID for a user session.
	Check - checks if cookies are supported. Set on each page load.
___utmvxxxxxxxxxxxxxx	___utmv	Functional Cookies
kampyleInvitePresented	This cookie is commonly associated with customer survey and feedback functionality on a website, using software from Kampyle Ltd	Functional Cookies
cd_user_id	This cookie is commonly associated with customer survey and feedback functionality on a website, using software from Kampyle Ltd. This assigns a unique ID to visitors.	Functional Cookies
AMCVS_CA783704532E6B540A490D44%40AdobeOrg	This is a pattern type cookie name associated with Adobe Marketing Cloud. It stores a unique visitor identifier, and uses an organisation identifier.	Targeting
aam_uuid	Adobe Audience Manager - data management platform uses these cookies to assign a unique ID when users visits a website.	Targeting
visitor_id	This is a cookie pattern that appends a unique identifier for a website visitor, used for tracking purposes. The cookies in this domain have a lifespan of 10 years.	Targeting
AMCV_CA783704532E6B540A490D44%40AdobeOrg	This is a pattern type cookie name associated with Adobe Marketing Cloud. It stores a unique visitor identifier, and uses an organisation identifier to allow a company to track users across their domains and services.	Targeting
AMCV_	This is a pattern type cookie name associated with Adobe Marketing Cloud. It stores a unique visitor identifier, and uses an organisation identifier to allow a company to track users across their domains and services.	Targeting
AMCVS_	This is a pattern type cookie name associated with Adobe Marketing Cloud. It stores a unique visitor identifier, and uses an organisation identifier.	Targeting
mboxEdgeCluster	This is a domain owned by Adobe - Target. This cookie gives website operators the ability to test which online content and offers are more relevant to visitors.	Targeting Cookies

We regularly review our lists and will update them from time to time.

What is it called?	What it is used for?	Type
dpm	This domain is owned by Adobe Audience Manager. The main business activity is online profiling for targeted marketing.	Targeting
CONSENT	YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.	Targeting
everest_g_v2	This domain is owned by Adobe. The main business activity is: Advertising	Targeting
YSC	YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.	Targeting
personalization_id	This domain is owned by Twitter. The main business activity is: Social Networking Services. Where twitter acts as a third party host, it collects data through a range of plug-ins and integrations, that is primarily used for tracking and targeting.	Targeting
demdex	This cookie helps Adobe Audience Manger perform basic functions such as visitor identification, ID synchronization, segmentation, modeling, reporting, etc.	Targeting
test_cookie	This domain is owned by Doubleclick (Google). The main business activity is: Doubleclick is Googles real time bidding advertising exchange	Targeting
VISITOR_INFO1_LIVE	This cookie is used as a unique identifier to track viewing of videos	Targeting
mdigital_alternative_uuid	This cookie is commonly associated with customer survey and feedback functionality on a website, using software from Kampyle Ltd	Functional Cookies
kampyleInvitePresented	This cookie is commonly associated with customer survey and feedback functionality on a website, using software from Kampyle Ltd	Functional Cookies
CONSENT	YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.	Functional Cookies
kampyleUserSessionsCount	This cookie is commonly associated with customer survey and feedback functionality on a website, using software from Kampyle Ltd	Functional Cookies
kampyleUserPercentile	This cookie is commonly associated with customer survey and feedback functionality on a website, using software from Kampyle Ltd	Functional Cookies
mdigital_alternative_uuid	This cookie is commonly associated with customer survey and feedback functionality on a website, using software from Kampyle Ltd	Functional Cookies
kampyleInvitePresented	This cookie is commonly associated with customer survey and feedback functionality on a website, using software from Kampyle Ltd	Functional Cookies
kampylePageLoadedTimestamp	This cookie is commonly associated with customer survey and feedback functionality on a website, using software from Kampyle Ltd	Functional Cookies
kampyleUserSession	This cookie is commonly associated with customer survey and feedback functionality on a website, using software from Kampyle Ltd	Functional Cookies
kampyleSessionPageCounter	This cookie is commonly associated with customer survey and feedback functionality on a website, using software from Kampyle Ltd	Functional Cookies
kampyle_userid	This cookie is commonly associated with customer survey and feedback functionality on a website, using software from Kampyle Ltd.	Functional Cookies
kampyleUserSessionsCount	This cookie is commonly associated with customer survey and feedback functionality on a website, using software from Kampyle Ltd	Functional Cookies
CONSENT	YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.	Targeting
check	This is a domain owned by Adobe - Target. This supports a simple test value used to determine if a visitor supports cookies. Set each time a visitor requests a page.	Targeting Cookies

You can control how you use cookies here.

Cookie Settings

You can also control how you use cookies in your browser or your device settings.

Information on controlling and deleting cookies is also available at https://allaboutcookies.org