Privacy Portal
The home of our privacy and cookie policy
Your privacy is important to us – just as knowing how we use your information is important to you. Our Privacy Portal gives you full visibility of how we collect, use, share and protect your personal information when you use our products, services and our website.
We’ve broken this information down into chunks so you can find the details you need as quickly and easily as possible.
Privacy & You
About Our Privacy Statement
This Privacy Statement explains the data processing practices of Vodafone Ghana. If you have any requests concerning your Personal Information or any questions about these practices please contact our Privacy Officer by e-mail at compliance.gh@vodafone.com. We encourage you to periodically review this Statement as Vodafone reserves the right to alter or change the terms and information set out in this Statement at any time at its sole discretion.
At Vodafone we ensure that your personal data is processed fairly, lawfully and kept no longer than necessary. We process your data when it is necessary and relevant and not in an excessive manner.
In the event that you provide us with Personal Information for the purposes of registration or any of our Services, your privacy rights will be protected according to our stated general and privacy policies, which will be posted and available for your review at the time of purchase. Kindly note that, your Personal Information shall also represent/mean your personal data (any information relating to you directly or indirectly as an identifiable natural person)
Personal information we collect about you
Personal information is regularly collected by Vodafone Ghana. We collect personally identifiable information about you (your “Data”) through:
The use of inquiry and registration forms.
The use of or registration for our products or services
The provision of your details to us either online or offline
The use of cookies on our webpage
Other elements of your Data that we collect may include:
Name
Company name
Home, shipping and billing addresses, phone and fax number
Mobile telephone number
E-mail address
IP address and browser information
Market research data such as customer usage patterns
Use and Disclosure of Personal Information
How we use your personal information
Providing our customers with a personalized service.
Processing orders, registrations and inquiries.
Conducting market research surveys.
Running competitions.
Measuring interest in and improving our website, products, and services.
Providing you with information about products and services we offer.
We use the information you provide when placing an order to complete that order. We do not share this information with outside parties except;
- To the extent necessary to complete that order or to provide services where the outside party is acting on our behalf and has no independent right to use the information we provide (e.g., third-party shipping);
- To improve service provision, develop new products and enhance our value proposition; or
- To successors in title to our business; or
- In accordance with legal and regulatory requirements; or
- As necessary, at Vodafone Ghana’s sole discretion, to protect the perceived rights, safety and property of Vodafone Ghana, users of our websites, and the public.
Other than as set out above, you will be notified when Personal Information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.
How we protect your personal information
Vodafone Ghana has appropriate measures in place to help ensure that our users’ Data is protected against unauthorized access or use, alteration, unlawful or accidental destruction, cyber-crime and accidental loss. Although we make reasonable efforts as a service provider to protect your Personal Information from loss, misuse, or alteration by third parties, you should be aware that there is always some risk involved in transmitting information over the Internet. Vodafone shall take reasonable and appropriate technical and organisational measures against the unauthorised or unlawful deliberate interference to Customers’ personal data, however there is still some risk that criminals could find a way to thwart our security systems.
How we share your personal information
The Internet is a global environment. Using the Internet to collect and process Personal Data necessarily involves the transmission of Data on an international basis. When we collect Personal Information from you on our website, we comply with both local and international data protection laws and safeguards.
Your privacy rights
You have the right to access personal data we hold on you. You have the right to rectify or amend data we have collected on you. You have the right to lodge complaints at the Data Protection Commission where such concerns have not been addressed by the processor. You also have the right to withdraw consent given to us by you. We shall not process your personal data where you object to this being carried out and withdraw your consent. We may however not be able to fulfil our contractual obligations to you where your personal data is required after withdrawal of your consent.
You can write to us at any time to get a copy of the personal information we hold about you. Please complete an application form available either by walking in to any of our retail shops or here.
Send the completed form to Disclosures.gh@vodafone.com at no charge. Allow Vodafone seven (7) working days to provide you with the requested information.
If you wish to change or correct your information or lodge a complaint, please contact our customer care service team through our Contact Us page on our website.
You may reach out to the Data Protection Commission at https://www.dataprotection.org.gh/ if you feel your privacy rights have been violated
Changes to this Policy
This Statement takes effect from 1 July 2018. From time to time we may make changes to this Privacy Statement to reflect any changes to our privacy practices in accordance with changes in legislation, regulation, best practice or website enhancements. We will notify you about material changes to this Statement by placing a prominent notice on our website.