Privacy Portal

This Privacy Statement explains the data processing practices of Vodafone Ghana. If you have any requests concerning your Personal Information or any questions about these practices please contact our Privacy Officer by e-mail at compliance.gh@vodafone.com. We encourage you to periodically review this Statement as Vodafone reserves the right to alter or change the terms and information set out in this Statement at any time at its sole discretion.

Personal information is regularly collected by Vodafone Ghana. We collect personally identifiable information about you (your “Data”) through:

The use of inquiry and registration forms.

The use of or registration for our products or services

The provision of your details to us either online or offline

The use of cookies on our webpage

 

Other elements of your Data that we collect may include:

Name

Company name

Home, shipping and billing addresses, phone and fax number

Mobile telephone number

E-mail address

IP address and browser information

Market research data such as customer usage patterns

Use and Disclosure of Personal Information

We use your Data for purposes, which may include but are not limited to the following:

 

Providing our customers with a personalized service.

Processing orders, registrations and inquiries.

Conducting market research surveys.

Running competitions.

Measuring interest in and improving our website, products, and services.

Providing you with information about products and services we offer.

We use the information you provide when placing an order to complete that order. We do not share this information with outside parties except;

1. To the extent necessary to complete that order or to provide services where the outside party is acting on our behalf and has no independent right to use the information we provide (e.g., third-party shipping);
2. To improve service provision, develop new products and enhance our value proposition; or
3. To successors in title to our business; or
4. In accordance with legal and regulatory requirements; or
5. As necessary, at Vodafone Ghana’s sole discretion, to protect the perceived rights, safety and property of Vodafone Ghana, users of our websites, and the public.

Other than as set out above, you will be notified when Personal Information about you will be shared with third parties, and you will have an opportunity to choose not to have us share such information.

Vodafone Ghana has appropriate measures in place to help ensure that our users’ Data is protected against unauthorized access or use, alteration, unlawful or accidental destruction, cyber-crime and accidental loss. Although we make reasonable efforts as a service provider to protect your Personal Information from loss, misuse, or alteration by third parties, you should be aware that there is always some risk involved in transmitting information over the Internet. Vodafone shall take reasonable and appropriate technical and organisational measures against the unauthorised or unlawful deliberate interference to Customers’ personal data, however there is still some risk that criminals could find a way to thwart our security systems.

The Internet is a global environment. Using the Internet to collect and process Personal Data necessarily involves the transmission of Data on an international basis. When we collect Personal Information from you on our website, we comply with both local and international data protection laws and safeguards.

You can write to us at any time to get a copy of the personal information we hold about you. Please complete an application form available either by walking in to any of our retail shops or here.

Send the completed form to Disclosures.gh@vodafone.com at no charge. Allow Vodafone seven (7) working days to provide you with the requested information.

If you wish to change or correct your information or lodge a complaint, please contact our customer care service team through our Contact Us page on our website.

You may reach out to the Data Protection Commission at https://www.dataprotection.org.gh/ if you feel your privacy rights have been violated.

This Statement takes effect from 1 July 2018. From time to time we may make changes to this Privacy Statement to reflect any changes to our privacy practices in accordance with changes in legislation, regulation, best practice or website enhancements. We will notify you about material changes to this Statement by placing a prominent notice on our website

This section is about what cookies are, how we use them and how you can manage them.

What are cookies?

Cookies are small files that are stored on your device when you visit a website. The cookies mean that the website will remember you and how you’ve used the site every time you come back.

If you want to know more about cookies, head to aboutcookies.org or allaboutcookies.org (please note: these links open a new window or browser tab).

How we use cookies

We use cookies to do a number of things. For example, remembering your preferences, or counting the number of people looking at a website. We also use them to keep track of what you’ve done on the site, and to make online advertising more relevant to you based on your browsing behaviour.

Cookies usually comprise of unique alphanumeric identifier that sits on your browser. In some cases, we won’t be able to link the information we collect by using a cookie back to you. They can, however, enable us to link that information back to you and your personal information, for example, when you log in, or choose to register for a service, or newsletter. We’ve put our cookies into the following categories, to make it easier for you to understand why we need them:

1. Strictly necessary – these are used to help make our website work efficiently
2. Performance – these are used to analyse the way our website works and how we can improve it
3. Functionality – these help to enhance your experience by doing things like remembering your username to help you log-in
4. Targeting/advertising – these are used to share some information with third parties who we advertise with, so we know how you’ve reached our website. We can also use cookies to identify the parts of the website you’re interested in. We then use this information to show you adverts and pages we think may also be of interest to you, to tailor how we communicate with you, or to tailor the contents of the communications we send to you. If you prefer, you can opt out of these. Tailoring of content means it includes information reflecting the interest you’ve shown in the content of our web pages, or offers or promotions that we think may interest you, and to improve how we respond to your needs.

In addition to the cookies we use on our websites, we also use cookies and similar technologies in some emails and push notifications we send to mobile devices from our apps. These help us to understand whether you have opened the email and how you have interacted with it. If you have enabled images, cookies may be set on your computer or mobile device. Cookies will also be set if you click on any link within the email.

We sometimes use persistent cookies as well as ‘session-based’ cookies. A ‘persistent’ cookie will remain for a period of time set for that cookie. A ‘session-based’ cookie is allocated only for the duration of your visit to our website and automatically expires when you close down your browser.

First-party cookies

First-party cookies originate from the same domain as the website you’re currently visiting (in this case, vodafone.com.gh).

Third-party cookies

Third-party cookies originate from a domain that’s different to the website being visited. For example, when you visit our website, we may link to another company’s website – like our Facebook or Twitter account, or a video from our YouTube page. We don’t control how they use their cookies, so we suggest you check their website to see how they’re using them and how you can manage them.

Affiliates of the Vodafone Group with a different domain name may also place cookies on our website, to show you adverts or pages of other Vodafone Group companies that may be of interest to you.

We regularly review our lists and will update them from time to time.

What is it called?	What it is used for?	Type
XSRF-TOKEN	This cookie is written to help with site security in preventing Cross-Site Request Forgery attacks.	Strictly Necessary
PHPSESSID	Cookie generated by applications based on the PHP language. This is a general purpose identifier used to maintain user session variables. It is normally a random generated number, how it is used can be specific to the site, but a good example is maintaining a logged-in status for a user between pages.	Strictly Necessary
RT	This domain is owned by Akamia (SOASTA). This supports measurement of performance of the website.	Strictly Necessary
laravel_session	These cookies are used to store information about the user across the various requests	Strictly Necessary
utag_main	This cookie name is associated with the Tealium data platform and is used for web analytics.	Performance
s_cc mbox s_ppv s_getNewRepeat s_ecid mboxEdgeCluster	We use Adobe’s analytics and on-site personalisation services to measure the use and performance of our website. This may include information such as how you reached one of our web pages, your IP address, and how you interact with our content. For more information please see https://www.adobe.com/gr_en/privacy/cookies.html	Performance
devid	This cookie is a unique ID assigned to visitors of the domain: music.vodafone.com.gh	Performance
_gid _ga _gat	Used by Google Universal Analytics to report on the performance of the website, thus helping in campaign optimisation to deliver relevant content and usability improvements. For more information please see https://policies.google.com/technologies/cookies	Performance
kampyleSessionPageCounter kampyle_userid kampyleUserSession kampyle_userid kampyleUserSessionsCount kampyleUserSession kampyleSessionPageCounter kampyleUserSessionsCount kampylePageLoadedTimestamp mdigital_alternative_uuid cd_user_id kampyleUserPercentile	This cookie is commonly associated with customer survey and feedback functionality on a website, using software from Kampyle Ltd	Functionality
_gat_tealium_0	Google Universal Analytics technical cookie used to throttle request rate	Functionality
AMCV_xxxxxAdobeOrg AMCVS_xxxxxAdobeOrg	This is a pattern type cookie name associated with Adobe Marketing Cloud. It stores a unique visitor identifier, and uses an organisation identifier to allow a company to track users across their domains and services. For more information please see https://www.adobe.com/uk/privacy/marketing-cloud.html	Targeting
check	This is a domain owned by Adobe - Target. This supports a simple test value used to determine if a visitor supports cookies. Set each time a visitor requests a page.	Targeting
mboxEdgeCluster	This is a domain owned by Adobe - Target. This cookie gives website operators the ability to test which online content and offers are more relevant to visitors.	Targeting
sc_dslv_s sc_dslv	Determines the number of days since a user last visited your site, and captures this information in an Analytics variable.	Performance
s_ecid	This is a domain owned by Adobe Analytics. This cookie contains a copy of the Experience Cloud ID (ECID) or MID. This allows for persistent ID tracking in the 1st party state and is used as a reference ID if the AMCV cookie has expired	Performance

We regularly review our lists and will update them from time to time.

3rd party	What is it called?	What it is used for?	Type
Facebook	datr lu	This is used to serve targeted advertising to its users when logged into its services. In 2014 it also started serving up behaviourally targeted advertising on other websites, similar to most dedicated online marketing companies. For more information please see https://www.facebook.com/policies/cookies/	Targeting
YouTube	SID HSID APISID SSID LOGIN_INFO SAPISID PREF	YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites. For more information: https://policies.google.com/technologies/cookies?hl=en	Targeting
Google Inc	APISID SSID NID SID SAPISID HSID	Although Google is primarily known as a search engine, the company provides a diverse range of products and services. Its main source of revenue however is advertising. Google tracks users extensively both through its own products and sites, and the numerous technologies embedded into many millions of websites around the world. It uses the data gathered from most of these services to profile the interests of web users and sell advertising space to organisations based on such interest profiles as well as aligning adverts to the content on the pages where its customer's adverts appear. For more information: https://support.google.com/analytics/answer/6004245 This is the link to the Google Opt-Out tool: https://tools.google.com/dlpage/gaoptout/	Targeting
Adobe – Audience Manager	demdex dpm	The main business activity is: Online profiling for targeted marketing This cookie helps Adobe Audience Manger perform basic functions such as visitor identification, ID synchronization, segmentation, modeling, reporting, etc. For more information please see https://www.adobe.com/privacy/opt-out.html#5 For more information about opting out: https://www.adobe.com/uk/privacy/opt-out.html	Targeting
Doubleclick (Google)	id	Doubleclick is Googles real time bidding advertising exchange	Targeting
Adobe - Advertising	everest_g_v2 everest_session_v2	The main business activity is: Advertising.	Targeting
Apache Friends	phpbb3_ibqga_k phpbb3_ibqga_sid phpbb3_ibqga_u	This supports analytics for Apache	Targeting

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Information on controlling and deleting cookies is also available at https://allaboutcookies.org