No. Your Vodafone Cash wallet can only be loaded with cash at a Vodafone Cash agent or Vodafone Retail shop.
How do I load money onto my Vodafone Cash wallet?
Visit any Vodafone Retail Shop or any Vodafone Cash agent. Give the agent your phone number and the amount of money you would want to deposit and you will receive an SMS indicating that your Vodafone Cash wallet has been credited with the amount.
What is a start key?
The start key is the first Pin received after registration. The PIN must be changed before initiating your first transaction.
How long does it take to register for Vodafone Cash and how much does it cost?
The Vodafone Cash registration process lasts less than 10 minutes and registration is free.
Do I need a smart phone to register for Vodafone Cash?
No, you can any working mobile phone. The service does not run on data but USSD.
Can I register for Vodafone Cash if I am not a Vodafone subscriber?
No. Only Vodafone subscribers can register for Vodafone Cash. Subscribers on other networks can either purchase a Vodafone SIM or port their existing number to Vodafone
Do I need a new Vodafone SIM to register for Vodafone Cash?
No. You can use your existing Vodafone number to register.
How do I register for Vodafone Cash?
You need to visit any Vodafone Retail Shop or agent point of sale with a valid photo ID. You will also need to provide the following details;
Date of Birth
Vodafone Mobile Number
National Id details
Do I need to have a bank account to use Vodafone Cash?
No. Vodafone Cash is available for everyone with a mobile phone. All you need is a Vodafone Cash account which you will get once you register for the service.
What other payments can I use Vodafone Cash for apart from transferring money?
Vodafone cash can be used to send and receive money, top up airtime for self and other Vodafone numbers, pay bills as well as buy goods and services.
What is the help line number for Vodafone Cash?
Call 100 and follow the voice prompts.
Who is a Vodafone Cash Agent?
A Vodafone Cash agent is a business authorized by Vodafone to conduct transactions with the customer on behalf of Vodafone. Agents accept deposits and perform withdrawals as well as provide training and guidance to customers on new Vodafone Cash products and services.
How long does it take for my account to become inactive?
It takes one year of inactivity for a Vodafone Cash account to become inactive.
Can I register more than one account with my Vodafone number?
No. you can only register one Vodafone Cash account with one Vodafone number.
How long does it take to transfer money to another person?
It takes less than a minute for the money sent to reach the phone or account of the recipient.
How do I collect money sent to me if I am not a registered Vodafone Cash user?
You will receive an SMS with a voucher code when you receive the money on your phone. Visit any Vodafone Retail Shop or Vodafone Cash point of sale with the voucher code to redeem the money.
Is there a limit to how much money I can send?
Yes, the maximum you can transfer is GH C 2,500. Refer to the reference guide or visit www.vodafone.com.gh for information on limits.
Can I change my Vodafone number and still keep my Vodafone Cash account?
Yes. You can move your account from one Vodafone number to another after providing some security information to confirm your ownership of the account.
Can I get an overdraft on my Vodafone Cash account?
No. you cannot send more than what is available in your wallet.
How much does it cost to send money on Vodafone cash?
Refer to the reference guide or visit www.vodafone.com.gh . The charges for some of the transactions are also displayed in the confirmation prompt before the transaction is completed.
Can I close my Vodafone Cash account?
Yes. Your Vodafone Cash account can be closed on your behalf following a request to do so from you.
I did not get an SMS confirming transaction completion.
This could be because your SMS inbox is full and you need to delete some items to make way for the confirmation SMS. In some cases, the SMS may delay but if you do not receive an SMS within 30 minutes of completing a transaction, contact the Vodafone Cash call centre on 100.
Can I perform a Vodafone Cash transaction even when the Vodafone network is down?
No. Vodafone Cash relies on the Vodafone network and so you cannot perform transactions if the Vodafone network is down.
Can I access my bank account using Vodafone Cash?
No. This service is currently unavailable
Will I receive interest on the money in my Vodafone Cash account?
No. You will not receive interest on the money in your Vodafone Cash wallet.