Vodafone Ghana takes the privacy of its customers seriously. We are committed to safeguarding your privacy whilst providing a personalized and valuable service.
About our Privacy Statement
This Privacy Statement explains the data processing practices of Vodafone Ghana. If you have any requests concerning your Personal Information or any questions about these practices please contact our Privacy Officer by e-mail at email@example.com. We encourage you to periodically review this Statement as Vodafone reserves the right to alter or change the terms and information set out in this Statement at any time at its sole discretion.
At Vodafone we ensure that your personal data is processed fairly, lawfully and kept no longer than necessary. We process your data when it is necessary and relevant and not in an excessive manner.
In the event that you provide us with Personal Information for the purposes of registration or any of our Services, your privacy rights will be protected according to our stated general and privacy policies, which will be posted and available for your review at the time of purchase. Kindly note that, your Personal Information shall also represent/mean your personal data (any information relating to you directly or indirectly as an identifiable natural person)
Personal information we collect about you
The information we collect about you and how we collect it can vary depending on the products and services that you use and subscribe to, how you have used the products and services, and how you have interacted with Vodafone even if you aren’t a customer, or what we have obtained from a third party with permission to share it with us.
Vodafone will process your personal data based on:
The performance of your contract or to enter into the contract and to take action on your requests. For example, so you can make calls and texts, and browse the internet on your phone, we process things like the numbers you dial, how much data you’re using and when you’re doing it so we can provide connectivity. This also enables us to generate your bill, based on your usage.
Vodafone’s legitimate business interests, for example, fraud prevention, maintaining the security of our network and services, direct marketing, and the improvement of our services. Whenever we rely on this lawful basis to process your data, we assess our business interests to make sure they do not override your rights. Additionally, in some cases you have the right to object to this processing.
Compliance with a mandatory legal obligation, including for example accounting and tax requirements and regulations in relation to electronic communications and financial services, which are subject to strict internal policies (such as retention periods), procedures, and your right to restrict usage of your data, which control the scope of legal assistance to be provided.
Substantial public interest, for example, to assist with detecting and preventing fraud, tax evasion and financial crime, or to safeguard the economic well-being of certain individuals.
Consent you provide where Vodafone does not rely on another legal basis. Consent may be withdrawn at any time. When you give your consent, you will be given details on how to change your mind.
We will collect your personal information when you, for example:
We may also collect information about you on CCTV when you visit our premises or on other security cameras as part of our security and crime prevention measures.
The types of information we may have are, where applicable:
We’ll also get information about how you use our products and services, such as:
How we use your personal information
We use your Data for purposes, which may include but are not limited to the following:
Processing your order and providing you with your products and services
Billing and customer care
Providing roaming services
Improving and innovating our products and services
Managing our networks and understanding network usage
We use a variety of analytics methods including what is commonly referred to as “Big data analytics”. Big data analytics are mathematically driven analysis techniques on large and varied data sets (that is why it is “big” data) to uncover hidden patterns and hitherto unrevealed trends. At Vodafone we take governance of big data analytics seriously. Our data scientists are required to sign up to a Code of Ethics. We have a strict use case process that requires that privacy and data protection law checks are carried out before any use case commences. We also have strict rules ensuring that personal information is anonymised or de-identified at the appropriate stage in the process.
We use our analytics to, for example:
Frame our marketing campaigns and determine how we might personalise those
We will sometimes need to profile you, for credit, fraud and security purposes.
Credit checks and ID
Fraud prevention and security
How we protect your personal information
We have specialised security teams who constantly review and improve our measures to protect your personal information from unauthorised access or use, alteration, accidental loss, disclosure or unlawful or accidental destruction.
Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through a number of countries before being delivered, as this is the nature of the internet.
We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.
Our website may provide links to third-party websites. We cannot be responsible for the security and content of such third-party websites. So make sure you read that company’s privacy and cookies policies before using or putting your personal information on their site.
The same applies to any third-party websites or content you connect to using our products and services.
You may choose to disclose your information in certain ways such as social plug-ins (including those offered by Google, Facebook, Twitter and Pinterest) or using third-party services that allow you to post reviews or other information publicly, and a third party could use that information.
Vodafone shall take reasonable and appropriate technical and organisational measures against the unauthorised or unlawful deliberate interference to Customers’ personal data, however there is still some risk that criminals could find a way to thwart our security systems.
How we share your personal information
Where applicable, we share information about you with:
Fraud management and law enforcement
Mergers and acquisitions
If we’re reorganised or sold to another organisation, we will provide your information to that organisation.
International data transfers
The Internet is a global environment. Using the Internet to collect and process Personal Data necessarily involves the transmission of Data on an international basis. When we collect Personal Information from you on our website, we comply with both local and international data protection laws and safeguards.
How long do we keep your personal information for?
At Vodafone we ensure that your personal data is processed fairly, lawfully and kept no longer than necessary.
Your privacy rights
You have the right to make a request for a copy of the personal data that Vodafone holds about you. You can write to us at any time to get a copy of the personal information we hold about you. Please complete an application form available either by walking into any of our retail shops or here.
Send the completed form to Disclosures.firstname.lastname@example.org at no charge. Allow Vodafone seven (7) working days to provide you with the requested information.
You have the right to correct information held about you if it’s not accurate. If you wish to change or correct your information or lodge a complaint, please contact our customer care service team through our Contact Us page on our website.
You have the right to lodge complaints at the Data Protection Commission where such concerns have not been addressed by the processor. You may reach out to the Data Protection Commission at https://www.dataprotection.org.gh/ if you feel your privacy rights have been violated.
You also have the right to withdraw consent given to us by you. We shall not process your personal data where you object to this being carried out and withdraw your consent. We may however not be able to fulfil our contractual obligations to you where your personal data is required after withdrawal of your consent.
Changes to this Policy
This Statement takes effect from 1 July 2018. From time to time we may make changes to this Privacy Statement to reflect any changes to our privacy practices in accordance with changes in legislation, regulation, best practice or website enhancements. We will notify you about material changes to this Statement by placing a prominent notice on our website.